Customer Management Skills

One-Day interactive Workshop on "Customer Management Skills" the necessary skills and talents needed to receive customer call, set appointment, attend customer, and deal with customer complain. A program provided by high profile hospitality coach and trainer. This workshop is an opportunity to identify new ways to maximize customer satisfaction and loyalty to your organization.

TOPICS TO BE COVERED:

1. receive customer call

2. Set appointment

3. Attend customer

4. Deal with customer complain

5. Provide feedback to customer

WHO SHOULD ATTEND?

1. Top management and business owners

2. All Sales Staff

3. All staff

4. Customer relation officers

By attending this workshop both organization and participant will gain the following values:

Gaining Value for Organization

• building positive relation with customers

• improve sales and increase revenue

• enhance client trust and loyalty to products and organizations

Gaining Value for participants

• Increase sales

• achieve targets

• enhance skills and knowledge