Customer Management Skills

One-Day interactive Workshop on "Customer Management Skills" the necessary skills and talents needed to receive customer call, set appointment, attend customer, and deal with customer complain. A program provided by high profile hospitality coach and trainer. This workshop is an opportunity to identify new ways to maximize customer satisfaction and loyalty to your organization.

TOPICS TO BE COVERED:

1. receive customer call

2. Set appointment

3. Attend customer

4. Deal with customer complain