Healthcare Leadership

Healthcare Leadership

Healthcare service is a complex activity that is exposed to different types of challenges and obstacles and needs a unique leadership style to keep successful operations and to achieve the organization's strategy. All people working in healthcare services should identify the leadership traits inherited from them and develop and improve the necessary ones to fulfill their role within the healthcare facility. Additionally, Leadership is a core component to achieve and sustain quality excellence and patient safety activities that must be in place for the accreditation process.

OBJECTIVES AND TOPICS TO BE COVERED:

1. Identify the Leadership definition, roles, and characteristics

2. Identify the Leadership Trait Theory and associated styles Autocratic, Democratic and

Laissez-Faire Styles

3. Identify the Leadership Behavior Theory and associated styles of Charismatic,

Transformational and Transactional Styles

4. Recognize the difference between managers and leaders

5. Learn how to develop a strategy and implement it

6. Recognize the components of the communication process

7. Learn the criteria of effective communication and the different types of barriers to

effective communication

8. Identify the principles of business ethics

9. Recognize the different ethical schools for decision-making and when they have been

founded

10. Identify the advantage and disadvantages of each ethical school's decision-making school.

TARGET GROUP:

▪ All healthcare professionals

By attending this workshop both organization and the participant will gain the following values:

Gaining Value for Organization

▪ Positive Reputation

▪ client Trust

▪ Client satisfaction

▪ Improve business safety practices ▪ Avoid preventable claim

Gaining Value for participants

▪ Be a safety & quality champion ▪ Do no harm

▪ Saving business

▪ Practice with self confidence

▪ Avoid preventable error

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Lectures Contents in Details

First Presentation: Leaders and Leadership Definition, Roles and Myths

• What is Leader and Leadership according to different dictionaries and leadership gurus

• Role of leaders in Organizations

• Role of Leadership in cultivating Quality and Patient Safety culture

• Characteristics of leaders and followers to respond to its findings

• Types of leaders: Rulers, Teachers and Heroes

• Comparison between leaders and Managers

• Common leadership Myths

Second Presentation: The Leadership Behaviour Theory and Styles

• The eight leadership styles

• Universalistic approach to leadership

• Qualities of leadership

• Kurt Lewin Contribution in identification of leadership styles and theories

• Leadership Behaviour Theory

• Leadership Behavior Styles

• Autocratic Leadership Characteristics, advantage, disadvantage and when to use

• Democratic Leadership Characteristics, advantage, disadvantage and when to use

• Laissez-Faire Leadership Characteristics, advantage, disadvantage and when to use

Third Presentation: Leadership Trait Theory and Styles

• Leadership Trait Theory

• Leadership Trait Styles

• Charismatic Leadership Characteristics, advantage, disadvantage and when to use

• Transformational Leadership Characteristics, advantage, disadvantage and when to use

• Transactional Leadership Characteristics, advantage, disadvantage and when to use

Fourth Presentation: Leadership Contingency Approaches

• Contingency Approaches

• Followers four condition and leaders’ behaviour

• The Telling, Selling, Participation and Delegation Approaches

• Changes in work situation and the leader response

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Fifth Presentation: Role of Leaders in Strategy Development

• What is strategy

• Types of Strategies

• Strategy development and implementation phases

• Major tools for analysus to identify the strategic direction

• SWOT and PESTEL Analysis

• Role of leader in Defining Mission, Vision and Values

• Role of leader to identify the strategic goals and objectives

• Hoshin Kanari Strategic Planning: Origin and phases

• Leaders as Risk Managers

Sixth Presentation: Strategic Leadership Competencies

• The four questions to identify your leadership competencies

• Anticipative Leaders

• Cultivating Learning Culture

• Leaders as a communicator of strategy

• Critical thinking process

• Leaders analysing capabilities

• Leaders as a decision maker

Seventh Presentation: The Communication Process

• What is communication

• Communication Skills

• Types Communication Barriers

• The Communication Process and its contents: The sender, message, coding, channel of

communication, decoding and receiver of message

• The context and feedback of communication

Eighth Presentation: Leadership Effective Communication

• Leadership as a sender of information

o CharacteristicsofEffectiveCommunication

o CriteriaofAssertiveCommunication

o Leadershipcommunicationstyle:Passive,Aggressive,Passive-Aggressiveand

Assertive when to use, advantage and disadvantage • Leaders as Receivers of Information

o Techniquesofreceivinginformation’s

o EffectiveListening

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o Effectivequestioning

o ImplementationofEmotionalIntelligence

• Communication Channels: Types and when to use every type

• Theory X and Theory Y Communication by Douglas McGregor

• Conflict Management

Nineth Presentation: Leader in Conflict Management

• What is Conflict

• Issues of Conflict management

• Principles of Conflict management

• The 5 conflict management styles

• accommodating Conflict Management

• Avoiding Conflict Management

• Collaborating Conflict Management

• Competing Conflict Management

• Compromising Conflict Management

Tenth Presentation: business Ethics.

• Morals and Moral Standards

• Moral Responsibilities

• What is Ethics and Ethical Business

• Importance of Business Ethics

• How to create a culture of business ethics

Eleventh Presentation: Leadership Approach to Ethical thinking

• The Utilitarian Approach: When to use, advantage and disadvantage

• The Right Approach: When to use, advantage and disadvantage

• The Fairness or Justices Approach: When to use, advantage and disadvantage

• The Common-Good Approach: When to use, advantage and disadvantage

• The Virtue Approach: When to use, advantage and disadvantage