Healthcare Quality Tools and Strategies

The modern healthcare practice meet lots of challenges and necessitates a focus on performance excellence and complete safety practices. Different approaches and tools have been identified and implemented. Still there are ongoing debates on which to adopt and which to execute. This workshop is focusing on Healthcare Quality Methodologies and Tools and the strategy that could be used to achieve the modern performance indicators such as positive quality, safety, efficiency and client satisfaction.

Topics to be Covered:

Quality Definitions & Dimensions in Manufacture, Services and Healthcare
Cost of Quality: Invest in Good Performance and Cost of Poor Performance
Idea Generating Quality Tools: (Principles of Brain Storming, Nominal Group Technique NGT, Affinity Diagram
Prioritization Tools: Multi-Voting, Prioritization matrix, Pareto Diagram
Root Cause Analysis Tools (Ishekawa Fish Bone and the 5 Whys)
Quality Planning Tools: Planning Tree, Planning Grid
Quality Methodologies: PDCA, The 5S,
Quality Project Case-Study applying FOCUS PDCA
Key Performance Indicators in Healthcare
How to Write a Quality Plan
Healthcare Accreditation Standard Format, Pathway & Strategies
Lean application in Healthcare
Team communication in Healthcare

Who should Attend:

§ All Healthcare staff including medical and non-medicals.

By attending this workshop both organization and participant will gain the following values:

Gaining Value for Healthcare Organization

§ Positive Reputation

§ Patient Trust

§ Client satisfaction

§ Improve patient safety practices

§ Avoid preventable claim

Gaining Value for participants

§ Be a quality champion

§ Do no harm

§ Saving lives

§ Practice with self confidence

§ Avoid preventable error

Healthcare Quality Tools and Methodologies 10-CME Credit

Time & Location

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