Patient Experience 6-CME Online Training

Patient Experience

Over the past few years, several documents and initiatives have highlighted the importance of the patient's experience and the need to focus on improving these experiences where possible. Many literatures and regulatory bodies urge healthcare facilities to emphasis positive patient experience and highlighted its importance of ensuring people are treated with compassion, dignity and respect within a clean, safe and well-managed environment. The online training program will elaborate on the patient experience definitions, mandate, importance, elements and strategies whether administrative, facility-wise or clinical and finally how to assess patient and community need and develop actionable plan and take active actions.

Objectives:

1. Identify the components of Patient Experience and why it matters.

2. Identify the clinical aspect to establish good patient experience.

3. Learn how to tailor healthcare services for each patient.

4. Identify the Facility management components in the science of Patient Experience.

5. Learn the common challenges in facility management and how to overcome them.

6. Identify the administrative aspect in patient experience and how to overcome the

challenges.

7. How to assess the patient feedback and make them actionable.

8. The strategies to deliver positive patient experience

WHO SHOULD ATTEND?

• All Healthcare Professionals